Please follow the link HERE to process your return through our returns portal. 

https://www.myaccessorieslondon.co.uk/a/return

For a full refund to your original payment method, the item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. If, upon inspection, the item shows signs of use, is missing tags, or is otherwise unsellable, we may only be able to offer store credit.

Please note due to hygiene reasons for HOSIERY/TIGHTS - We will refund back to your original payment if all hosiery items are unopened and unworn. If any of the items have been worn and without their packaging we will off a store credit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We are currently not accepting exchanges, please process a full return and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, please allow 4- 5 days to process your return, you’ll be automatically refunded on your original payment method. Please allow up to 10 working days for your bank or credit card company to process the refund.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Please note due to hygiene reasons for HOSIERY/TIGHTS - We will refund or offer a store credit on any items of Hosiery which are returned unopened with all the packaging intact. 

Please ensure you complete the ReturnsGo online form on our returns portal to be eligible for a return, if this is not completed your return can not be processed properly.

We will notify you once we’ve received and inspected your return.

Please allow up to 4- 5 days to process your return, you’ll be automatically refunded on your original payment method. Please allow up to 10 working days for your bank or credit card company to process the refund.

We are currently not accepting exchanges, please process a full return and once the return is accepted, make a separate purchase for the new item.

Please note that My Accessories London does not cover shipping costs for returns. You will need to cover these costs when sending items back. Please keep the postage receipt/proof of postage with your tracking number in case your parcel gets lost.

Please ensure to check the returns policy of any third-party marketplaces where our brand is sold, as their policies may differ.